You must exercise all due care and diligence to always ensure the secrecy and confidentiality of the access password. Once activated, you access the Service using the password provided. Should you have a problem with your devices or private local network, you need to contact your private technical support for assistance. Should you require any support once the Service is activated, our Customer Support team can be reached 24/7 using any of the options below:Įmail: will only handle support queries related to the WakaNet Fiber service, and not device (desktop, laptop, tablet, or phone) or private local network queries. We set up the Wi-Fi network and configure the username and password which you require to access the Service. However, any delays in scheduling appointments, determining the route for the fiber optic cable may make the entire process longer.Īs part of the installation process, we provide you with a Wi-Fi router to enable you to access the Wi-Fi Network within your home. The Mobile Money wallet used will be the wallet for the number that is logged into the app.Īfter payment is made, We try to limit this entire process to 7 days. This number can also be seen in the initial Service Activation email you receive when the service is first activated.Īfter you request/pay for the service, you will be contacted and a team will come to your premise to determine the optimal route for laying the fiber optic cable. The number must therefore be a fully registered MTN mobile number. The number that is logged into the app at the time of requesting for the service becomes the number to which the Service is linked, such that the Service is registered in the names of the customer to whom the number is registered. You have switched off any VPN services so that the app can capture the right location coordinates as you sign up with You can download the MyMTN app from the Google Play store or the App Store or go to on your phone or the MTN Uganda website on any device. Your phone is set to allow Location Access for the app or that GPS is on A map will guide you select the location you would want apply at. Once you log onto the app, go to Buy, select WakaNet Fiber, then Request Service. Signing up for the Service is done via the MyMTN app and the MTN website. The Service is designed for home use and therefore for customers intending to use Internet services at home. This Service is open to all customers in the areas or locations that have the MTN Home fiber infrastructure ready as indicated on the MyMTN app and website when requesting for the service, and who request for the service through the MyMTN app and the website The Internet will be available to the customer within his/her premises/home. The fiber optic cable ensures a reliable high-speed internet connection within FUP to meet your home entertainment, education, surveillance, and home office needs. This service is a fixed Home Internet solution that uses fiber optic cable provided by MTN. By requesting for and activating this service, you will be deemed to have read, understood, and accepted these terms and conditions: “The following terms and conditions apply to the MTN WakaNet Fiber (‘the Service’).
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